we want to develop a simple inquiry system for our students.
We are a coaching institute and we get inquiries from multiple sources as below
1) Google My business
2) Facebook Ads
3) INsta Ads
4) Just Dial
6) Website chat
As you see there are 7 different sources, when we receive inquiries from these sources currently we are manually maintaining that entry in excel sheets.
However, we want to integrate this data automatically into the central location database..
Once we get these inquiries our receptionist will make a follow-up call with a student, IF a student takes admission to the course then we will mark that entry as closed admission.
If after 3 follow-up calls the student doesnt take admission we will archive that entry.
What if the receptionist is not really following up by calling students?
She may simply mark fake entry as followed up 3 times, how we will know if she is doing her job ?
Solution: we could se auto dialer which will look for entry in follow-up list of students and pick up a number and dial there phone number at the scheduled time
Dialer will make two call one to the receptionist and another call to the student, once the call gets finished it will automatically be marked as a follow-up completed.
also we will record a call for quality purposes, that way recipetionist will be aware that these calls can get monitor and will make sure to close the call with best quality.
We want to automate this entire system as much as possible which will allow us to measure the quality of work, Automation will help us remove any manual intervention as well as any fake data to enter into the system.
1) This application we will use as commercial purpose so that we can sell it to multiple coaching institute
2) It will be 100% cloud-based app
3) we want to make it as cheaper as possible using opensource software
4) You must able to build very beautiful user interface which looks professional and interactive simple and nicer.
I have attached the high level diagram here
Posted On: April 21, 2022 03:55 UTC
Category: Full Stack Development
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