osTicket by default allows 2 agents to "claim" or "assign" the same ticket. If 2 people claim a ticket at about the same time they will never know they are both working on the same ticket until they try to resolve it.
I am looking for a modification that will query the database and verify that the ticket is not assigned before allowing it to be assigned.
there is an old thread on the forums describing our issue.
Preferred solution would give the user a notice that the ticket is already claimed, but allow them to override and capture anyway if they choose.
Hourly Range: $15.00-$30.00
Posted On: March 28, 2022 20:01 UTC
Category: Back-End Development
Country: United States
click to apply